Live365 System Updates

network issue may 18, 2009 resolved

network issue on May 18, 2009 have been resolved.  Live broadcasters may need to

restart broadcasts.  Basic stations should restart automatically.

Network issues are being addressed

We're working on issues involving our network service. We apologize for the inconvenience.

We will update as soon as possible.

[fixed] network device issues in progress, we're working on it.

[ the network issue we were experiencing have been corrected.  All services have returned

to normal.  A few live mode broadcasters may need to restart stations.  Sorry for the inconvenience.  -sysnoop ]

We're working on issues involving one of our network devices.  Listeners should not experience any issues, but we're investigating.

We will update as soon as possible.

stream server ss31 likely having HW related issues

one of our stream server is likely having network hardware related
issues. If your stream is buffering or having odd issues, please check
to see if it's on ss31 (listen to your station and look for a connection
to 216.235.91.31 in netstat -an in a command window).

if it is on ss31, just restart your broadcast and it will automatically
be reallocated to a new stream server.

we're still investigating but we want to alert everyone to possible
issues with broadcasts on that stream server.

Emergency Maintenance - February 5 [COMPLETED]

[February 5th Emergency Maintenance completed.  Live/Relay broadcasters may need
to restart the stream.  ]


Due to network and equipment issues today, we will be doing some emergency maintenance tonight (Thursday, February 5, 10:00 pm-3:00 AM Pacific Standard Time). During this hardware diagnostics and replacement, there may be times when our website and streaming service becomes unstable or unreachable.

After the maintenance, LIVE broadcasters may need to restart their broadcasts; BASIC and RELAY stations should restart automatically. ALL broadcasters are recommended to check their streams to make sure everything is OK.

For more up-to-the-minute info, please check the Live365 Message Boards: http://forums.live365.com/viewtopic.php?t=51480

Thanks for your continued support,
The Live365 Team

Network issues: Thursday 5 Feb, 2009

We have been experiencing network problems with several streaming servers on one of our networks (ss9410, ss9411, ss9413, and ss9414) since about 1:30am PST.  LIVE mode broadcasters are not able to connect to their Nanocasters and the listeners on these servers.   We have our operations team in place at the colocation facilty now working to resolve the issue.

We also lost all connectivity to the Live365.com website and all audio broadcasts for about 5 minutes, between 9:05-9:10am, and again at 9:30am.  More details are available in the Network and Technical Help forum at http://forums.live365.com/viewtopic.php?t=51444

Album Art Missing?

With players and devices having more album artwork these days, Live365 has just released a set of tools to help you manage that data.

Some album art/info will match automatically. For this first release, you will need to re-save your playlists to pick up the automated matches. After that, the match is attempted each time you upload new tracks.

If no artwork is found, go to your Tracks Page, click the red icons or your track title and get help finding that info through Amazon or link to your own graphics.

See the boards for complete info

http://forums.live365.com/viewtopic.php?t=50796

Urgent: streaming server restart TUESDAY EVENING (Oct 7)

Due to a potential problem with the recently released Nanocaster and certain firewall configurations, we will be restarting all streaming servers tonight, October 7, 9:00-11:00 PM Pacific (October 5, 4:00-6:00, GMT/UTC).

The restart of Nanocaster will take 15-30 minutes.

After the outage, LIVE broadcasters may need to restart their broadcasts; BASIC and RELAY stations will restart automatically. ALL broadcasters are recommended to check their streams to make sure everything is OK.

For more info, please check the Live365 Green Room at http://forums.live365.com/viewtopic.php?p=351530

Thanks for your continued support,
The Live365 Team

[completed] Scheduled Maintenance on October 4th

October 4 maintenance has been completed. Basic broadcasts should start up automatically. Live/Relay streams may require a restart. Thanks.

Dear Live365 Broadcaster,

During our regular maintenance on Saturday, October 4, 9:00-11:00 PM Pacific (October 5, 4:00-6:00, GMT/UTC), our streaming service will be temporarily unavailable due to the release of a new version of our proprietary streaming server Nanocaster.

The restart of Nanocaster will take 15-30 minutes. The upgrades include the support of the album cover art provided by Amazon on all of our player apps, such as Web-based player, Radio365 for Windows, Mac and smartphones, and third-party devices like TiVo and Sony. Visit the Green Room thread on Message Boards for more details on cover art feature.

After the outage, LIVE broadcasters may need to restart their broadcasts; BASIC and RELAY stations will restart automatically. ALL broadcasters are recommended to check their streams to make sure everything is OK.

For more up-to-the-minute info, please check the Live365 Network and Technical Help Forum.

Thanks for your continued support,

The Live365 Team

[Completed] System Maintenance Aug. 2, 9-11 PM Pacific Time

Maintenance for Aug 2, 2008 has been completed.  Please restart your broadcast or sync tracks if your broadcast is experiencing any issues.  Thanks.

Dear Live365 Broadcaster,

During our regular maintenance on August 2, 9:00-11:00 PM Pacific (August 3, 5:00-7:00 AM GMT/UTC), portions of our Web site and service will be temporarily unavailable due the release and push of a new version of our Nanocaster streaming server.

We need to restart Live365's proprietary streaming server Nanocaster, in order to release an updated version of it. The upgraded Nanocaster has new features and fixes including support for an upcoming roll-out of a new Flash-powered audio engine for our player window (giving Firefox and Safari users a much better streaming experience).

After the outage, LIVE broadcasters may need to restart their broadcasts; BASIC and RELAY stations will restart automatically. ALL broadcasters are recommended to check their streams to make sure everything is OK.

For more up-to-the-minute info, please check the Live365 Network and Technical Help forum.

Thanks for your continued support,
The Live365 Team